Refund and Returns Policy

At ND Store, customer satisfaction is our top priority. We aim to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, this Refund & Returns Policy explains your rights and our procedures.

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1. Return Eligibility

You may request a return if the following conditions are met:

• The item is unused, unworn, and in original condition
• The item is returned in its original packaging
• The return request is made within 7 days of delivery
• You have proof of purchase (order number or receipt)

We reserve the right to reject returns that do not meet these conditions.

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2. Non-Returnable Items

The following items are not eligible for return or refund:

• Used or damaged items (not due to our error)
• Personal care or hygiene products
• Items purchased on sale or clearance (if specified)
• Customized or personalized products

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3. Refund Policy

Once we receive and inspect your returned item:

• You will be notified about the approval or rejection
• If approved, your refund will be processed within 5–10 business days
• Refunds will be issued to the original payment method

Note: Shipping charges are non-refundable unless the return is due to our mistake.

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4. Exchange Policy

We only replace items if they are:

• Defective
• Damaged during delivery
• Incorrect item received

To request an exchange, contact us within 48 hours of receiving the product.

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5. Return Process

To initiate a return:

1. Contact our support team at [your email]
2. Provide your order number and reason for return
3. Our team will guide you with return instructions
4. Ship the item back to the provided address

Important: Customers are responsible for return shipping costs unless the error is from our side.

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6. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your payment provider (processing time may vary)
• If the issue persists, contact us

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7. Damaged or Incorrect Products

If you receive a damaged or wrong product:

• Notify us within 24–48 hours
• Provide clear photos as proof
• We will arrange a replacement or full refund

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8. Order Cancellation

• Orders can be canceled within 12 hours of placing the order
• Once shipped, orders cannot be canceled

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9. Contact Us

If you have any questions regarding returns or refunds, feel free to contact us:

• Store Name: ND Store
• Email: noordinndstore@gmail.com
• Phone: +923011486118
• Address: ND Store, Main Bazar, Head Rajkan, Punjab, Pakistan

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10. Policy Updates

ND Store reserves the right to update or modify this policy at any time. Changes will be posted on this page.